Reading Time: 3 minutes Key takeaways • The 41st World Diamond Congress will feature a panel focused on shifting the industry from a defensive stance to an offensive one by improving consumer engagement at the retail level. • The session aims to bridge the communication gap between industry experts and consumers by translating complex diamond concepts into compelling, human-scale stories. • Experts will demonstrate how AI, digital platforms, and educational tools can be leveraged to deliver consistent and persuasive messaging to the next generation of natural diamond buyers. (SINGAPORE) – Initiated and organized by the International Diamond Manufacturers Association, the 41st World Diamond Congress will feature a panel discussion entitled FROM DEFENSE TO OFFENSE: Winning the Consumer Conversation in the Last 18 Inches, with John Pollard, Senior Director of Education, the International Gemmological Institute; Jacques Voorhees, Innovator in AI Tools for E-Commerce; A...