Reading Time: 7 minutes I wrote a book. Not because a consultant told me to. Not because I had a brand strategy. I wrote it because I kept watching guys walk into my store looking like they’d been asked to defuse a bomb, and nobody in this industry was talking to them like human beings. That’s different. Not different as a strategy — different as an instinct. I didn’t know it at the time. I wasn’t aware anyone else was doing it. It’s called The Inappropriate Guide to Buying an Engagement Ring. It’s written for men mostly. At the end of every chapter, I tell the reader the same thing: put this book down and get yourself to an independent jeweler. Not charity. Just truth. That’s where the real experience is. I’m a third-generation jeweler in West Bend, Wisconsin. Koehn & Koehn was established in 1919. We’re not small — we’re us. Not the 10,000 square foot showroom with the Rolex case and the marble floors...