Reading Time: 6 minutes Key Takeaways: • Retailers should interrupt the “”autopilot”” mode of customers by using striking displays and warm welcomes to slow their pace and increase time spent in-store. • Encouraging physical interaction with products through “”touch and try”” moments creates a sense of ownership and significantly boosts the likelihood of a sale. • Building value involves educating customers on unique product stories and rewarding repeat visits with emotional recognition rather than just transactional discounts. Here’s a truth most retailers don’t talk about: your customers don’t really know how to shop in your store. They walk in with a vague idea of what they want, get a little overwhelmed, and either buy something random or leave empty-handed. The good news? You can change that. By gently shaping how customers behave in your store, you can create an experience that feels great for them an...